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How are work orders prioritized?

Views: 5455 Created: 06/19/2013 03:04 pm Last Updated: 10/09/2015 03:18 pm 0 Rating/ Voters

Facilities Management classifies service requests into one of three priority levels. 

Priority 3: These are top-priority issues and we will dispatch a technician to address the problem as soon as possible. Typically, these are issues that impact human/animal health and safety, threaten research, or affect instruction. 

Examples include: Fixing an overflowing toilet, repairing a malfunctioning elevator, or correcting excessive temperature in an animal room.

Priority 2: These service requests will typically be processed within a few days of their submission.

Examples include: Repairing a power outlet in an office when there are other functioning outlets available, repairing a sticky door lock (unless there is no way to enter/exit the space), or clearing a clogged toilet when there are other functioning toilets in the same restroom. 

Priority 1: These service requests are those least likely to impact human/safety, instruction, and research. These issues will typically be processed within two to three weeks.

Examples include: Making spare keys (when functioning keys are available), replacing burned out light bulbs (when sufficient lighting is available), or a cosmetic request such as touch-up painting and replacing a stained ceiling tile. 

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